1. Acceptance of the Terms
By accessing, browsing, or using Golden Genie Casino (hereinafter referred to as "the Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). These Terms are subject to change at any time without notice.
2. Eligibility Requirements
The Platform is available only for users who are 18 years of age or older. By registering an account on the Platform, you confirm that you meet this minimum age requirement. We reserve the right to verify your age and may request documentation in support thereof.
3. Geographic Restrictions
We operate globally, but certain countries have specific laws and regulations that restrict access to our services. For a list of restricted countries, please see Section 12: General Casino Information. By accessing the Platform, you confirm that your location is not on this restricted list.
4. Account Registration Rules
To create an account on the Platform, you must provide accurate information about yourself and follow the registration process as outlined on our website. You agree to maintain the accuracy of your account information at all times.
5. One-Account-Per-User Policies
You may only register one account per user, name, address, or payment method (as applicable). Creating multiple accounts is strictly prohibited and constitutes a breach of these Terms. We reserve the right to close any duplicate or suspicious accounts.
6. Identity Verification and KYC
As part of our Know Your Customer ("KYC") procedures, we may request documentation from you to verify your identity. This includes, but is not limited to: name, address, date of birth, and proof of identity (e.g., passport, driver's license). You agree to provide this information in a timely manner.
7. Account Accuracy Obligations
You are responsible for ensuring that the account details you have provided are accurate and up-to-date at all times. Failure to comply with this obligation may result in your account being suspended or closed.
8. Account Security Responsibilities
You agree to take reasonable precautions to safeguard your login credentials, including but not limited to choosing a secure password, keeping it confidential, and regularly updating it if necessary.
9. Restricted Behaviour and Prohibited Activities
The following behaviour is strictly prohibited on the Platform:
10. Bonus and Promotion Rules
Our bonuses and promotions are subject to the terms outlined on our website. By participating, you agree to be bound by these rules.
11. Deposits and Withdrawals (if applicable)
Subject to Section 5 of these Terms and Conditions, deposits made on the Platform are subject to specific terms as outlined in our Deposit & Withdrawal Policy.
12. Verification Before Withdrawals
We have a verification process in place prior to making any withdrawal. This includes but is not limited to: reviewing account activity, verifying identification documents and payment method details
13. Processing and Review Procedures
Once we receive your withdrawal request, our team will review the same as per below guidelines:
14. Responsible Gambling Expectations
We encourage responsible gaming practices within our Platform, we may request you to participate self exclusion program if necessary. By accessing the platform and participating on Games/ activities you confirm that gambling does not negatively affect your life.
Self-exclusion is a tool for individuals who have chosen to exclude themselves from online casino activities through Golden Genie Casino. If you wish to be excluded:
15. Game Fairness and RNG Systems
We operate on a Random Number Generator (RNG) system, which ensures fairness in gameplay. We also conduct regular audits of our games to ensure that they meet industry standards for fair play.
16. Technical Interruptions or Voided Gameplay
In the event of technical interruptions or voided gameplay due to reasons beyond our control, such as software malfunction or internet connectivity issues:
17. Suspension or Closure of Accounts
We reserve the right to suspend or close any account for breach of these Terms, including but not limited to: failure to comply with verification requests, suspicious behaviour, betting between accounts, etc.
Upon suspension/closure, your access to our services and platforms may be blocked immediately without notice
18. Intellectual Property and Platform Ownership
The intellectual property rights relating to the software, logos, graphics, text, images, sounds, music, trademarks, designs, copyright, database rights, patents, trade secrets and any other materials made available through this Platform belong exclusively to Golden Genie Casino (and/or its subsidiaries) or their respective suppliers.
19. Limitation of Liability
To the fullest extent permissible by law, we disclaim all warranties and representations express or implied concerning our products services, including but not limited to: merchantability suitability for a particular purpose fitness for use compatibility warranty non-infringement
Neither Golden Genie Casino nor its officers employees affiliates subsidiaries shall have any liability in connection with your use of the Platform arising under contract law negligence tortuous actions breach of warranties.
In no event will we be liable for incidental consequential special indirect damages loss or cost.
20. Modification of Terms
We reserve the right to modify these Terms at any time without prior notice and/or change our services, policies and procedures from time to time in order to comply with regulatory requirements ensure continued operation or protect intellectual property rights
By continuing to use the Platform you agree that such changes become effective immediately upon posting on this Website.
21. Contact/Support Guidance
For questions about these Terms or any other aspect of your account experience, contact us using our Live Chat support system available 24 hours a day in various languages or submit an email through designated form
We will make all reasonable efforts to resolve the issue promptly but please note that we are not obligated by law.
